Refund policy

Returns

For any returns due to buyer's remorse, a restocking fee of delivery and handling will be charged. Please e-mail us at customerservice@ptsamerica.com or call us at 212-889-8301. We will issue a call tag for UPS to pick the item up at your home or business.

Our policy lasts 10 days, the day of receiving the item. If 10 days have passed, unfortunately, we can’t offer you a refund or exchange.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@ptsamerica.com.